Customer Service Within The Workplace - 1346 Words

BASICS OF CUSTOMER SERVICE WITHIN THE WORKPLACE The Echo 2012 Global Customer Service Barometer stated that â€Å"Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service† (3). Since business to customer interaction is a vital component in today’s economy, customer service is an essential topic that must be improved to consider a business successful with its attended audience. Formatting of this report includes the discussion of the concepts of what good customer service is, what bad customer service is, and how a business can improve its customer service. Each of the three topics will go into categories explaining them a step further in detail for the reader to fully comprehend what†¦show more content†¦The 2011 Customer Experience Impact Report projected that â€Å"86% of consumers will pay up to 25% more for a better customer experience† (2). In the paragraphs below, good customer service is broken down into the definition, what the custo mer and employer view is, and how good customer service affects the reputation of the business. Definition According to Customer Service for Dummies, customer service is how well an employee is communicating and creating a relationship with a customer (1). Each business has either a mission statement or purpose that incorporates customer service into it. Customer service policies within businesses define how their employees should behavior when a situation arises with a customer. An example of a customer service policy is the policy stated on the Fairfield Inn Suites in Grand Island on its website. The policy states, â€Å"At the Grand Island Fairfield Inn Suites, you are our #1 priority. We promise you will be satisfied, or we will make it right. That is our commitment to you.† Policies like this one show how some businesses take customer service very seriously because their customers are of the most importance; although, most businesses have different views on what the true meaning of customer service is in their business. Customer View Customers will tell 9 to 12 people if he or she gets good service while purchasing a product within a company (Leland and Bailey 1). If a company treats its

Machiavelli s The Prince And Utopia - 1964 Words

Human nature is what human beings are born to have certain common characteristics in psychology and behaviors that human beings uphold as the common traits of humankinds. Machiavelli and Thomas More were two influential humanists during the period of Renaissance, and both are the authors of The Prince and Utopia respectively. Thomas More and Machiavelli used different ways to address their thoughts on human nature. More created a perfect and equal Utopian community to synchronize Utopians thoughts and human nature; at the same time, Machiavelli taught human beings how to react and deal with the human nature, which they were born with. On one hand, Thomas More used an ideal community with equal and fair social and political approaches to equalize different human nature of the Utopians on the positive perspective; on the other hand, Machiavelli discussed about human nature through his advices to the princes to be flexible enough to go against human nature by sometimes being non-virtuou sly, yet to fulfill good wills of their people to maintain their power, status and reign. Machiavelli believed some traits are intrinsic in human nature. People were selfish and put themselves in the first priority. Human beings’ concerns were mainly on property and honor. (Machiavelli 50) Machiavelli saw the intrinsic humanity traits and based on that, he made advises to the prince. A ruler should always put his first priority to the things that he had to complete in order to maintain his powerShow MoreRelatedThe Transformative Works Of Niccolo Machiavelli s The Prince ( 1532 ) And Thomas More s Utopia1359 Words   |  6 PagesThe transformative works Niccolo Machiavelli’s The Prince (1532) and Thomas More’s Utopia (1516) display vastly different opinions and perspectives on the relationship between virtue and politics, however some minor similarities between the two works can be noted. The Prince and Utopia create significant contributions to political theory offering different central claims on virtue and its relationship with politics. Another major point of difference between the two texts is the place that war hasRead More A Compare and Contrast of Thomas Moores Utopia and Machiavelli?s The Prince1482 Words   |  6 Pagesthat if you are kind and just you will excel and be successful. But life’s not fair and being just doesn’t necessary mean that a society will stand the test of time and be able to grow. The two different societies introduced in More’s Utopia and Machiavelli’s The Prince are very different and although More’s Utopian society would be considered more just then Machiavelli’s society. Machiavelli’s society is more realistic and more likely to be viable. nbsp;nbsp;nbsp;nbsp;nbsp;Leadership is a majorRead MoreSir Thomas More s Utopia And Niccolo Machiavelli s The Prince1454 Words   |  6 PagesSir Thomas More’s Utopia and Niccolo Machiavelli’s The Prince reflect the ideals of the Renaissance. Their reflections of the Renaissance are similar; however, their representations of the Renaissance also have distinct differences. The Renaissance or â€Å"rebirth† was a cultural movement that accompanied the passage of Europe from the Middle Ages to modern times. Niccolo Machiavelli was an Italian civic humanist, historian, diplomat, philosopher, politician, and writer during the Renaissance. He appliedRead More Analysis of Mores The Prince and Utopia Essay1545 Words   |  7 PagesLondon he started writing the book Utopia and finishing it 1516. After writing the book he was appointed as the privy councilor to King Henry VIII in 1518. He was latter executed in 1535 for refusing King Henry VIII to be the head of the ch urch. Utopia is a fictional book about Mores talk with Raphael Nonsenso and his travels to Utopia. Niccolo Machiavelli was born in Florence, Italy in 1469 to a middleclass family. The time in which Machiavelli lived Italy as a country was notRead More Machiavelli And Plato Essay1564 Words   |  7 Pages Niccolio Machiavelli (Born May 3rd, 1469 amp;#8211; 1527 Florence, Italy.) His writings have been the source of dispute amongst scholars due to the ambiguity of his analogy of the amp;#8216;Nature of Politics; and the implication of morality. The Prince, has been criticised due to itamp;#8217;s seemingly amoral political suggestiveness, however after further scrutiny of other works such as The Discourses, one can argue that it was Machiavelliamp;#8217;s intention to infact imply a positiveRead More Machiavelli Essay953 Words   |  4 PagesThe Prince MAJOR THEME Machiavelli had a true and abiding love for Florence. He wanted to make Florence great and also find himself a job, as he lost his when the Medici family came into power. He dedicated his book on political science, The Prince, to Lorenzo Medici in the hopes that Lorenzo would be impressed and offer him a job. However, Lorenzo ignored the book and Machiavelli. The Prince is a didactic examination of political power, how to achieve it, maintain it, and expand it. MachiavelliRead MoreThe Reformation And Its Impact On The Early Modern Period1622 Words   |  7 Pagessuch as Sir Thomas More. More s use of political discourse came in the form of Utopia, a piece of writing that was highly critical of the King of England and the country itself due to More s personal experience as a counsellor1. Although Utopia was published before the Reformation, it is clear that More had an idea on how the country should be ran and how the King should be responsible for holding it and religion together. This created the foundations for More s hatred towards the Protestant ReformationRead MoreMachiavelli And Humanism930 Words   |  4 Pagesamoral perspective, betrayal is unavoidable and comes with its own set of benefits. This is Machiavelli’s view in his 1513 work The Prince, in which he details the complexities of gaining and maintaining political p ower to his Italian statesman Lorenzo de’ Medici, from whom he hopes to regain a political position after shifts in the unstable Florentine republic. Machiavelli argues that people, particularly political leaders, should have flexible moral codes so that they can bend them when necessary.Read MoreMachiavelli s The Prince 850 Words   |  4 PagesPolitics and Lit. (p.7) 10/17/2003 Machiavelli s breakthrough: Sacrifice History s most prominent leaders have shown extreme congruence. These leaders almost always hold reality over ethics. How can we classify lying and manipulative leaders as immoral when their duplicity is the very reason a society can maintain stability? This idea has of means justifying the ends has been a staple in History s most prosperous of societies. Machiavelli s novel The Prince was the first stab at understandingRead MoreJohn Locke s Views On Private Property And Politics1133 Words   |  5 PagesEach Philosopher in the early modern world has different perspectives regarding private property and politics in society. Although John Locke, Niccolo Machiavelli, and Karl Marx/Frederick Engels are from different times their criticism are crucial onto the world. Being from different eras gives them a unique perspective of how one should rule or govern. Each philosopher displays his own ideas and can seemingly disagree with one another in their methods of government. Therefore when issues of malicious

Discuss the Factors Affecting the Rates of Conformity free essay sample

He carried out his experiment by seven participants; only having one real subject seat on the end of the row and the rest confederates who called out the letter of the line out of three of which was identical to that of the first. The conformity was evident as the confederates answered with the wrong answer during 12 out of the 18 trials carried out known as the critical trials ,of which blatantly was dissimilar to that of the one they were comparing to however the subject conformed. The results finally proved that 32% went along with the confederates who meant that they conformed to majority influence when they knew their answers were wrong. 74% conformed only once and to only 26% of the participants who never conformed at all. He concluded that this was because of either normative social influence which is that the subjects felt compelled to conform as they would otherwise be rejected. We will write a custom essay sample on Discuss the Factors Affecting the Rates of Conformity or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The other of which were due to informational pressures, where they believed that perhaps the others knew more than them. Fortunately Asch continued his experiment further by altering the procedure where the independent variable was changed. One of which is when one other participant didn’t conform and this decreased the level of conformity by 5%. This shows that when not alone the levels of conformity levels fall so the individual is no longer following the majority. Also when the size of majority affected the results as when they decreased to only two people conformity 12. 8 of their own judgement. When losing a partner resulted in conformity levels of 28. % when the subject was initially supported but then midway the supporting confederate no longer did. On the other hand when a participant began the experiment as the minority then was supported midway reduced the conformity by 8. 7%. Later the task was made more difficult which then lead to an increase in the levels of conformity. Crutchfield-1955 carried out research on Individual Differences where they were sat in cubicles and questions pro jected onto a screen. This is when on one side the participants were the answers given by other participants. These answers were mostly incorrect and made up. Conformity was measured by the number of times participants would go along with these incorrect answers. He supported Asch’s line comparison as he also found the conformity levels were 30% and that as the difficulty of the task increased the conformity did too. There are also other factors that determine conformity other than the above mentioned such as: cultural differences as well as gender. For instance Smith and Bond-1993 compared the results of studies which simulated the Asch experiment worldwide- meta-analysis. This showed that the levels of conformity was 30% which showed a decrease by 7% from Asch’s’ experiment. There was evident variation amongst the countries so from Indian teachers in Fiji the rate was 58% which compared to Belgian students was 14% which is a drastic difference that implies cultural differences could possibly affect the rates of conformity. Also the societies differ from country to country as the United Kingdom is that people live lives based on their personal will so the their conformity would be lower or higher based on personal judgment. On the other hand further east in Asian countries such as India or China are collectivistic as they believe what is best for the group thereby increasing the rates of conformity.

CST Audit for BHP Billiton

Question: Describe about the CST Audit for BHP Billiton. Answer: Introduction Scope of Engagement In the present report, I have been instructed to conduct the Corporate Social Audit for BHP Billiton. In a standard corporate social audit, a thorough assessment of the organisation is done with respect to its actual performance on various goals of corporate social responsibility. It appraises quantifiable targets envisioned to support the company to achieve the potentials desired by the stakeholders for the social and environmental obligations of the company. The prime concerns of this audit is to understand whether the company is an upright global citizen or the company follow the CSR policies that it announces it does, or in other words does the company walk-the-talk. Also, the evidence and measurable information is collected in CSR audit to prove these points. The purpose of this audit is to ensure that the actual social performances of the company are achieved with reference to the social aims that the company has envisioned for itself. While conducting the CSR audit for BHP Billiton, scope of my engagement allows me to do cautious, precise monitoring, and assessment of the social responsibilities policies of BHP Billiton and actions they undertake to implement these policies. As a result of this audit, it would be evident whether the company is implementing strategies as it has deliberated. The nature of CSR allows the information to be thoroughly scrutinised by public, as it is meant for the benefit of the society at large, thus this audit would help achieve this goal. The following questions would be answered in the current CSR audit report: Whether BHP Billiton is achieving the target it has set for its CSR or its falling short of its own goals and expectations? The important question, whether BHP Billiton walk-the-talk? What are the current policies that BHP Billiton claims regarding CSR and what further steps it can take to includecommunally accountable enterprises into its business which also adds value to it? Literature Review to understand CSR As early as 1917, the corporate social responsibility could be seen in the announcement made by Henry Ford, of the Ford Motor company which said that the company aims to spread benefits to the society, to make profits and utilize it for the upliftment of everybody concerned (Lee, 2008). Ford is thus among the pioneers of social responsibility initiatives in the business world. However, the Social Responsibilities of the Businessman (1953) by Bowen is said to be the first work that set the academic perspective in the relationship between society and the companies (Matten and Moon, 2008). According to Bowens book, in order to achieve greater performance and sustainability in the long run, the company must be conscious of the ethics of business. CSR enterprises are highly significant in the background of commercial conscience (Maignan and Ferrell, 2004). Since its inception several aspects of CSR have attracted the scholars and CSR practitioners alike. Godfrey, Merrill, and Hansen (2009 ) in their work on CSR have compared that the CSR initiative gives an insurance-like shield to the company in case of undesirable events occur. Bhattacharya, Korschun, and Sen (2008), advocates that the companys CSR activities shows its inà ¯Ã‚ ¬Ã¢â‚¬Å¡uence in the growth of its sales along with increase in opportunities of investments and employment prospects. Reverte (2011) determined that the companies which have a higher rating in CSR ratings may enjoy a maintainable competitive lead engrained in the human assets. Such companies tend to attract extra and better workforces as compared to the companies which have rather low ratings in CSR. Therefore, if the company has aim to achieve the sustainable growth, and pursue a desirable and good public reputation in the highly competitive business world, it must ensure to incorporate, initiate and also publish CSR reports and CSR disclosures. The CSR has its foundations in the view of the social responsibility. After the book by Bowen in 1953, CSR pyramid (Fig.1) was coined by Carroll in 1979. This pyramid had four phases of CSR growth, namely: the economic, the legal, the ethical, and the philanthropic duties (Dudovskiy, 2012). Fig.1 (Source: Dudovskiy, J. (2012) Carrolls CSR pyramid - research methodology. Available at: https://research-methodology.net/carrolls-csr-pyramid-and-its-applications-to-small-and-medium-sized-businesses/ (Accessed: 25 August 2016).) The marketing researchers began to give regard to the aspects of CSR since the 1960s. the aim was to put emphasis on the social duties with respect to the marketing functions primarily. The researches in this area of CSR placed importance on the marketing related dimensions, like the aspects of cause-related marketing (Jahdi, 2014), environmental marketing (Crouch, 2006), social sponsorship (Becker-Olsen, Cudmore and Hill, 2006), collaborating with customers about CSR matters (Caruana and Crane, 2008), the response of consumers towards the companys CSR performance (Ellen, 2006) and the reputation of the company (Wagner, Lutz, and Weitz, 2009). The additional foundations of CSR are defined by the stakeholder theory which as per Maignan and Ferrell (2004) is derived by few key motivators like the instrumental approach. The corporates depend on the continuous support and resources from the stakeholders, thus their needs and claims have to be considered by the company (Vilanova, Lozano, and Arenas, 2008). Another important perspective of CSR is the moral one. Donaldson and Preston, (1995) suggests that each group or person which has legal interest in being part of the company, participate for some beneà ¯Ã‚ ¬Ã‚ ts and the interests of these parties cannot be prioritized. Academics scrutinize the issues of CSR from the perspective of the stakeholders relationship and emphasis is given on keeping the stakeholders informed (Basu and Palazzo, 2008), the impact of this relationship with the stakeholder the commercial sustainability (Michelon, Boesso, and Kumar, 2012), the knowledge of CSR in the companys stakeholders and their association with à ¯Ã‚ ¬Ã‚ nancial performance of the business, commercial investments and loyalty of the worker (Allouche, 2006). CSR Commitment of BHP Billiton An Anglo-Australian company, BHP Billiton, is a renowned international metals, mining, and petroleum corporation. It has its headquarter in Melbourne, Australia. BHP Billiton was established by amalgamation of BHP, a company of natural resources and Billiton, a mining corporation in 2001. Today the company has its operations in around 25 countries and provide employment to nearly 29,670 workers. As per 2015 data it has made revenue of A$61.2 billion (BHP Billiton Plc, 2015). According to the management of BHP Billiton, the CSR Policy of the company is devised to address the risks and it clearly establishes its rule of "zero tolerance" for the delinquencies specially in the areas like, involuntary or compulsory labor, child labor, conduct of workers, living remunerations, health and safety measures in the workplace, liberty of forming association, world heritage sites and endangered zones, use of biofuels, dishonesty, corruption and extortion, discrimination, obedience with laws, indi genous privileges and the environment (BHP Billiton Our contribution, 2016). Exclusivity of BHP Billiton policy of CSR The uniqueness of BHP Billiton CSR policies is their transparency in making public announcements and advertisement regarding their annual CSR reports. The company each year publishes such reports on its websites and media for public scrutiny and analysis. It uses four channels of communication to advertise their CSR policies. On the official website of the company one can find the companys CSR reports, whose purpose is to be scrutinized by the company stakeholders. Also, the announcements and news regarding CSR activities are available on its website, which are intended to deliver updated information on the companys CSR performance and events. The multimedia available on the website regarding the CSR of the company also proves to be an effective way to impart information and enhance their reputation. With apt use of multimedia, relevant interview, news, images, etc. company succeeds to build a good image of socially responsible entity in the society. It also allows, feedbacks from th e stakeholders through its website by means of submitting online enquiries, thus making the company not only proactive but also responsive with regards to its duties towards the environment as well as the society (BHP Billiton Community sustainability reports, 2016). The drivers of CSR for BHP Billiton are the contemplations regarding the necessities of environment, health, safety, community and socio-economic risks. Being a mining and petroleum corporate the company uses the feedback of stakeholder and pursue to continuously improve its CSR activities. Evidence of Assurance to CSR by BHP Billiton The company uses several ways to make sure it complies with the CSR policies it has set for itself. BHP uses a number of methods to ensure it complies with its CSR Policy. Some of the evidences can be observed in the companys conduct of a developmental evaluation on its own performance with regards to the Global Reporting Initiative and the UN Global Compact code. This ensures alignment of the companys operations with its CSR policies. Also, BHP Billiton, holds Forum on Corporate Responsibility (FCR), an annual event that ensures collaboration of people from the senior management, public opinion leaders and chief non-government organizations. The purpose of these meetings is to deliberate and discuss the social and environmental issues which are important for the operations of BHP Billiton. Also, the company investment in public schemes and make records of its public charities in the UN Millennium Development Goals (MDG). This grants a steady outline for gauging the tangible developm ent of the company in its CSR initiatives. All these reports and updates are openly available on the companys official website. The actual CSR position in BHP Billiton Though the company has historically argued in model that it stands by its sturdy corporate responsibility policy model, however there could be seen some gaping windows between the pompous announcement and actual ground realities. The companys core operation is to provide natural resources and the social pressure on this industry are manifold. Thus it can be seen that the companys CSR policies are devised to as a tool of public relations to mitigate negative influences caused by extensive mining or petroleum extraction. The deals made by the company historically are evidence of more inclination towards making profits then actual concern for the welfare of the society, like the Chinese deal of 10,500 tons of uranium annual supply against which the company was warned by the Australian Conservation Foundation (ACF). However, BHP Billiton had more interests in making profits for the company. Similar examples of bribery and lack of concern for the health and safety of the workers working i n its mines are alarming examples of gaps in the theory and actual practice by the company. Recommendations and conclusion In this highly competitive business world, the impact made by the petroleum and mining companies is a matter of great concern for the environmental researches and social scientist. Each company have different level of CSR policies. Comparison of BHP Billiton with other similar companies like British Petroleum and Shell shows how the globally successful companies use the CSE policies to stand apart in the industry. Each company attempts to create value through their CSR reporting which puts emphasis on the social and environmental concerns of the stakeholders. The CSR policy of BHP Billiton must attempt to adhere to the standards it has set for itself. It is extensively necessary for a company to obtain creditability specially in regards to what it claims and how it actually acts upon. The company make announcements for the initiatives it undertakes in regards to fulfillment of CSR policy guidelines, it must also ensure to acknowledge and take responsibilities for the cases where it failed to do so. It is unavoidable for large companies like BHP Billiton to stay away from controversies, especially since they are operating in the industries such as petroleum and mining, which are highly controversial areas when the concerns of society and environment comes. Thus it is highly recommended for the company to ensure strict adherence to its CSR policies to avoid any legal or reputational issues. The company must make policies only to which it can stick while making its own profits and value for the society as well as the environment its working in. Thus verification and transparency must be adopted by the company with strict adherence to its CSR policies. Moreover, since the stakeholders and society today are much more informed and connected, therefore BHP Billiton must incorporate CSR policies which are actually achievable by it, ensuring creditability and image of being a responsible entity. References Allouche, J. (ed.) (2006) Corporate social responsibility: V. 2: Economic-financial responsibility and Stakeholders. Basingstoke: Palgrave Macmillan,. Basu, K. and Palazzo, G. (2008) Corporate social responsibility: A process model of Sensemaking, Academy of Management Review, 33(1), pp. 122136. doi: 10.5465/amr.2008.27745504. Becker-Olsen, K.L., Cudmore, B.A. and Hill, R.P. (2006) The impact of perceived corporate social responsibility on consumer behavior, Journal of Business Research, 59(1), pp. 4653. doi: 10.1016/j.jbusres.2005.01.001. Bhattacharya, C.B., Korschun, D. and Sen, S. (2008) Strengthening StakeholderCompany relationships through mutually beneficial corporate social responsibility initiatives, Journal of Business Ethics, 85(S2), pp. 257272. doi: 10.1007/s10551-008-9730-3. BHP Billiton Community sustainability reports (2016) Available at: https://www.bhpbilliton.com/society/reports (Accessed: 25 August 2016). BHP Billiton Our contribution (2016) Available at: https://www.bhpbilliton.com/society/ourcontribution (Accessed: 25 August 2016). BHP Billiton Plc (2015) Resourcing global growth annual report 2015. Available at: https://www.bhpbilliton.com/~/media/bhp/documents/investors/annual-reports/2015/bhpbillitonannualreport2015.pdf (Accessed: 25 August 2016). Caruana, R. and Crane, A. (2008) Constructing consumer responsibility: Exploring the role of corporate communications, Organization Studies, 29(12), pp. 14951519. doi: 10.1177/0170840607096387. Crouch, C. (2006) Modelling the firm in its market and organizational environment: Methodologies for studying corporate social responsibility, Organization Studies, 27(10), pp. 15331551. doi: 10.1177/0170840606068255. Donaldson, T. and Preston, L.E. (1995) The Stakeholder theory of the corporation: Concepts, evidence, and implications, The Academy of Management Review, 20(1), p. 65. doi: 10.2307/258887. Dudovskiy, J. (2012) Carrolls CSR pyramid - research methodology. Available at: https://research-methodology.net/carrolls-csr-pyramid-and-its-applications-to-small-and-medium-sized-businesses/ (Accessed: 25 August 2016). Ellen, P.S. (2006) Building corporate associations: Consumer attributions for corporate socially responsible programs, Journal of the Academy of Marketing Science, 34(2), pp. 147157. doi: 10.1177/0092070305284976. Godfrey, P.C., Merrill, C.B. and Hansen, J.M. (2009) The relationship between corporate social responsibility and shareholder value: An empirical test of the risk management hypothesis, Strategic Management Journal, 30(4), pp. 425445. doi: 10.1002/smj.750. Jahdi, K. (2014) Cause-related marketing (CaRM) and corporate social responsibility (CSR), Social Responsibility Journal, 10(4), pp. 674684. doi: 10.1108/srj-07-2012-0063. Lee, M.-D.P. (2008) A review of the theories of corporate social responsibility: Its evolutionary path and the road ahead, International Journal of Management Reviews, 10(1), pp. 5373. doi: 10.1111/j.1468-2370.2007.00226.x. Maignan, I. and Ferrell, O.C. (2004) Corporate social responsibility and marketing: An integrative framework, Journal of the Academy of Marketing Science, 32(1), pp. 319. doi: 10.1177/0092070303258971. Matten, D. and Moon, J. (2008) Implicit and explicit CSR: A conceptual framework for a comparative understanding of corporate social responsibility, Academy of Management Review, 33(2), pp. 404424. doi: 10.5465/amr.2008.31193458. Michelon, G., Boesso, G. and Kumar, K. (2012) Examining the link between strategic corporate social responsibility and company performance: An analysis of the best corporate citizens, Corporate Social Responsibility and Environmental Management, 20(2), pp. 8194. doi: 10.1002/csr.1278. Reverte, C. (2011) The impact of better corporate social responsibility disclosure on the cost of equity capital, Corporate Social Responsibility and Environmental Management, 19(5), pp. 253272. doi: 10.1002/csr.273. Vilanova, M., Lozano, J.M. and Arenas, D. (2008) Exploring the nature of the relationship between CSR and competitiveness, Journal of Business Ethics, 87(S1), pp. 5769. doi: 10.1007/s10551-008-9812-2. Wagner, T., Lutz, R.J. and Weitz, B.A. (2009) Corporate hypocrisy: Overcoming the threat of inconsistent corporate social responsibility perceptions, Journal of Marketing, 73(6), pp. 7791. doi: 10.1509/jmkg.73.6.77.

Denise Levertov Poetry Flashcard

Denise Levertov Poetry

Asthma tops childhood illnesses essays

Asthma tops childhood illnesses essays Social class dominates our society in a gargantuan amount of ways. Its effects are felt in nearly every aspect of our lives. Its an unfortunate scenario, because an individual and his or her family seems to be measured by the house they live in or the clothes they wear. A persons income is a basis for how they are judged by others, but there are also other issues when comparing people who live in low income housing versus high income housing. Due to the large number of issues that occur in low income housing health has become a huge dilemma for everyone who is subjected to these poor conditions. Its an unfortunate occurrence, but its another problem that people with low income has to deal with it constantly. However, individuals and families who have a high income deal with some of these problems, but not on as much of a regular basis as the poorer families. The bottom line is social class affects how healthy you and your children will be. If you are part of a low social clas s it doesnt necessarily make you an unhealthy person, but the risk is much greater when you compare a person of a low social class to the risk of a person in a mid to high level social class. The research and statistics that have been acquired in these studies will prove that your social class can certainly determine the amount of health risk one has just by knowing their income level. Asthma is the most common illness among children in the New England region. It affects one out of every eight children in the northeast region known as New England. This study that was performed showed that more than 400,000 children currently have this condition in New England. The study also proved that the lower household incomes had the higher percentage of children with asthma. The poor housing proved to have many factors that brought on this disease. With everything from leaky roofs to cockroach droppings blamed for a diseas...

Discussion of Chinese women Coursework Example | Topics and Well Written Essays - 500 words

Discussion of Chinese women - Coursework Example The Chinese government has identified the need to equip women with skills to engage in economic development and leadership. The website explores the challenges faced by women in their efforts to be liberated. It clearly displays the role of education on involving women in development (Hinsch 97). Education gives women a chance to engagement in various professions such medical, journalism, teaching and many others. Educated women can be influence in ensuring justice for all. For instance, Shi Liang, a renowned lawyer and Chinese first justice minister in the 1930s pushed equal rights for both women and men. Going by history, leadership in China has assumed the aspect of masculinity. The cultural constructions limit the participation of women in leadership. Liberation of women from these cultural chains is an issue of concern. The few women who have been apportioned leadership responsibilities in government have display outstanding performances. This has raised an alarm for the government to rethink on women and leadership. The website display’s the communists’ party efforts to deal with women’s issues as aggressive. For instance, Women’s reproductive freedom remains abused under the china’s family planning regulation, heavy fines are imposed on those who go against the rule. In the traditional Chinese culture women had little or no priority in healthcare, healthcare was designed to focus on men. Despite the aggressiveness, the government has endorsed polices that give equal healthcare to men and women. Women receive scholarships to study medicine outside china. For example in the 1980s a batch of female Chinese students went to study in America. The communist government has raised employment of women in good paying labor force. Of the total working population, 43% is women. The increased participation of women in the labor force has increased the women contribution to family income. Women form a